Terms & Conditions.

These Terms & Conditions apply when you use the Smash Guys Kebab & Pizza website and place an order through our online ordering service.

By placing an order through our website, you confirm that you have read and accepted these Terms & Conditions.

You can place an order through our website by selecting the items you wish to purchase, providing the requested information and completing the checkout process.

Please check your order carefully before submitting it. You are responsible for ensuring that the information you provide, including your delivery address and contact details, is accurate.

An order is subject to acceptance and availability. We may be unable to accept an order where an item is unavailable, there is a technical problem, payment cannot be authorised, or we reasonably believe the order cannot be fulfilled.

Prices shown on our website are the prices applicable at the time you place your order, subject to any clearly stated delivery charges or other applicable charges.

We may change menu items, prices, descriptions or availability from time to time.

We make reasonable efforts to ensure that menu information is accurate, but availability can change and an item may occasionally become unavailable after an order is placed.

Payment must be completed using the payment methods made available during checkout.

If payment is declined, reversed or otherwise unsuccessful, we may be unable to fulfil the order until payment has been successfully completed.

We aim to deliver orders within an estimated timeframe of 45 to 60 minutes from order confirmation for local delivery to the cardholder.

Please provide an accurate delivery address and a telephone number through which we can contact you if necessary.

If we are unable to complete delivery because incorrect or insufficient delivery information was provided, we may not be able to provide a refund for food that has already been prepared.

If you choose collection, your order will be prepared for collection from our premises at:

Please collect your order within a reasonable period after being notified that it is ready.

Because our food is prepared fresh to order and is perishable, you must contact us as soon as possible if you wish to cancel your order.

To request an immediate cancellation, call us directly on 01282 220286.

We take great pride in our food quality and service. If there is a problem with your order, please review our refund policies below:

Please inform us of any allergies or dietary requirements before ordering and review the allergen information provided with our menu.

Although we take reasonable steps to manage allergens, our kitchen handles a range of ingredients and we cannot guarantee that any food is completely free from traces of allergens.

When using our website, you agree that you will:

• Provide accurate and complete information when ordering
• Use the website only for lawful purposes
• Not attempt to interfere with or compromise the website or ordering system
• Not use another person's payment method or personal information without permission
• Keep any account credentials secure where an account is provided

We aim to keep our website and online ordering service available, but we do not guarantee uninterrupted or error-free availability. We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

We will not be responsible for delays or failures caused by events that are outside our reasonable control, including severe weather, traffic disruption, power or internet failures, supplier problems, industrial action or other circumstances that materially affect our ability to operate.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful. This includes liability that cannot legally be excluded under applicable consumer or food safety law.

We may update these Terms & Conditions from time to time. The latest version will be displayed on this page. Changes will not retrospectively alter the terms applying to an order that has already been accepted, except where required by law.

These Terms & Conditions are governed by the laws applicable in England and Wales. Any dispute will be subject to the jurisdiction of the courts applicable under those laws, subject to any mandatory consumer rights you may have.

If you have a question about these Terms & Conditions or an order, please contact Smash Guys: