Privacy Policy.

This Privacy Policy explains how Smash Guys Kebab & Pizza, operated by Smash Guy 2 Limited (registered in England & Wales, company no. 15890121) (“Smash Guys”, “we”, “us” or “our”), collects, uses, stores and protects your personal information when you use our website, place an order or contact us.

Depending on how you use our website, we may collect:

• Your name
• Telephone number
• Email address where provided
• Delivery address and related delivery information
• Order details, including products, quantities and prices
• Collection or delivery preferences
• Information you provide when contacting us
• Payment and transaction information provided to us by our payment provider
• Technical information such as IP address, browser type and device information where applicable

We use your information to:

• Process and fulfil your food orders
• Arrange delivery or collection
• Contact you about your order
• Process and verify payments
• Respond to questions, complaints and customer service requests
• Maintain records of transactions
• Improve our website, ordering service and customer experience
• Protect our website, business and customers against fraud or misuse
• Meet our legal, accounting and regulatory obligations

We process personal information only where there is a lawful basis for doing so under applicable UK data protection law.

When you place an order through our website, information associated with your order may be stored in our database infrastructure, including Supabase.

Payments made through our website may be processed by third-party payment service providers, including myPOS.

Payment providers may process information in accordance with their own privacy policies and terms.

We only share personal information where reasonably necessary for operating our business, fulfilling your order, processing payment, meeting legal requirements or protecting our legitimate interests.

• Payment service providers, including myPOS
• Database and technology providers, including Supabase
• Delivery personnel or delivery service providers where required to fulfil your order
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information to third parties.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may need to be retained for longer periods where required for accounting, tax, legal, fraud-prevention or dispute-resolution purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Depending on the circumstances, you may have rights under UK data protection law including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information where applicable
• Ask us to restrict certain processing
• Object to certain processing
• Request transfer of information in certain circumstances
• Withdraw consent where processing is based on consent

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies that are necessary for the website and ordering system to operate. We may also use analytics or other technologies where applicable. Where consent is required for non-essential cookies, we will request it in accordance with applicable requirements.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process information. The latest version will be published on this page.

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO).